Healthcare Support Representative

Contract Opportunity

Why Partner with Liveops?

Cost savings: Work from home and eliminate traditional workplace expenses
Flexible scheduling: Choose when and how often you provide services
Tech-enabled support: We provide the technology, tools and resources you need to succeed, without platform fees
Agent community: Connect with a network of experienced independent contractors

Compensation

Earning potential varies by client but ranges from $13.25-$26 per hour*

Requirements

• Minimum of 1 year of experience in phone-based healthcare support for patients or providers
• Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
• Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
• Strong verbal communication skills with the ability to effectively engage with diverse populations
• Able to work independently and provide services in accordance with contractual expectations
• Must successfully complete program certification which varies from 2-6 weeks, depending on client

Duties & Responsibilities

• Provide phone-based support to patients and/or healthcare providers
• Communicate clearly and professionally with individuals from diverse backgrounds
• Accurately document call details, interactions, and outcomes in multiple systems
• Navigate various software platforms simultaneously while assisting callers
• Deliver high-quality service with empathy, patience, and professionalism
• Maintain compliance with all guidelines, policies, and contractual obligations
• Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
• Work independently to manage workload and meet performance expectations

Technology Requirements

• Internet: Wired internet connection via an Ethernet cable (no WiFi or Satellite connectivity)
• Internet download speed: Minimum 20 Mbps or higher
• Internet upload speed: Minimum 5 Mbps or higher
• Processor: Minimum of 6 cores
• Memory: 16 GB or available/usable RAM or more
• Operating System: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Browser: Latest versions of Chrome or Edge
• Monitor: Dual monitors are required. Screen resolution 1920 x 1080 pixels or higher
• Sound: Must have a sound card installed and be equipped with speakers or headphones

Important Information

• Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.
• Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.

Important Information (cont.)

• Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.