Care Supervisor

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and meaningful moments that transform lives. We’re seeking a Care Supervisor who is passionate about making a difference and driving impact.

Responsibilities

• Maintain elements of assigned clients’ files, employee files, and all related paperwork.
• Consistently maintain the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Provide direct training as needed.
• Assign homecare aides based on the client’s overall needs and Plan of Care.
• Monitor the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicate schedules and changes with clients, homecare aides, referral sources, team leads, managers, and the branch manager.
• Conduct in-home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepare and submit routine departmental reports as required.
• Record and maintain accurate documentation of the client’s condition and overall service.
• Conduct and keep records of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service trainings where applicable.
• Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provide education and coaching on changes to a client’s Plan of Care.
• Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
• Ensure compliance with local, state, and federal laws as well as with Company policies and procedures.
• Perform other related duties as assigned.

Requirements

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services.
• Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Demonstrate compassion, responsibility, and a cheerful attitude.
• At least 18 years of age.
• High school graduate or equivalent preferred; may require a higher level of education or certification.
• Basic computer literacy and typing skills.
• Current PPD or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Management Authority

• Conducts performance reviews.
• Trains other associates.
• Directs work of other associates.

Physical Requirements

• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

Regular travel on a daily or weekly basis required, even in inclement weather.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee assistance programs and wellness initiatives.
• Flexible options to support a balanced life.

Pay

USD $16.00 - USD $17.00 /Hr.