Care Specialist - Weekend On-Call (Part Time) (53281)

Responsibilities

• Organize schedules for Caregivers to ensure adequate client care.
• Provide support and ensure coverage for client cases.
• Ensure aides remain compliant with DOH standards in collaboration with the HR Department.
• Produce daily reports including the SANTRAX/SAM Exception daily report and address concerns raised with Home Health Aides.
• Schedule home health aides to permanent cases/shifts and clear exceptions in the system for Saturdays and Sundays.
• Prepare Change Forms to inform contracts about changes in client service hours.
• Identify appropriate caregivers for patient-specific care needs and communicate trends and concerns to relevant teams.
• Document all interactions in required databases and participate in quality improvement activities.
• Attend agency meetings and staff development trainings.

Competencies

• 2-5 years of experience in homecare or related field.
• Bilingual (English and Spanish) required.
• Problem-solving abilities while multi-tasking; ability to exercise sound judgment.
• Excellent verbal and written communication skills.
• Excellent customer service and organizational skills.
• Knowledge of home care concepts, practices, and procedures within a LHCSA.
• Commitment to organization’s mission, vision, and values.
• Moderate to strong computer proficiency using standard office software programs, particularly Microsoft Office.
• Experience with web-based applications.
• Knowledge of SANDATA/SAMS, HHA Exchange, or similar home care platforms.

Qualifications

• HS Diploma or equivalent required; Bachelors preferred.
• Knowledge of Microsoft office, Excel, and PowerPoint.
• Experience with SANDATA/SAMS, HHA Exchange, or similar home care platforms.