Care Scheduling Representative (TEMP)

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000+ clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions.

About the role

This is a full-time, temporary (two-month) position paying $20.00/hr. The role is fully remote and requires you to be located in the United States; Central Time zone preferred. Hours are Monday–Friday, 40 hours/week, with potential for weekend overtime.

The Care Scheduling Representative is an entry-level outbound contact-center role responsible for contacting health-plan members and coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care. This role is ideal for individuals with strong customer-service skills, attention to detail, and a desire to help members navigate their healthcare needs.

Responsibilities

• Conduct outbound calls to members from assigned call lists.
• Verify member information and establish rapport during outreach.
• Educate members on the importance of follow-up care with their Primary Care Provider (PCP).
• Assist members with scheduling PCP appointments and addressing scheduling barriers when possible.
• Follow approved call guides, scripts, and workflows.
• Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems.
• Update member records and apply appropriate dispositions based on call results.
• Maintain productivity, quality, and compliance standards in a contact-center environment.
• Demonstrate empathy, professionalism, and a focus on member experience during all interactions.
• Collaborate with team members and leadership to support operational goals.
• Adhere to HIPAA and all company confidentiality and compliance requirements.

Requirements

• High school diploma or GED required.
• 1–2 years of customer service, call center, healthcare support, or related experience.
• Strong verbal and written communication skills.
• Ability to build rapport and engage members over the phone.
• Basic computer proficiency, including navigating multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to manage time effectively and work independently.
• Reliable attendance and punctuality.

Preferred Qualifications

• Previous contact-center or outbound-calling experience.
• Experience scheduling appointments or working in a healthcare environment.
• Knowledge of medical terminology or healthcare services.
• Bilingual skills are a plus.

Skills

• Customer Service Excellence
• Active Listening
• Empathy and Compassion
• Professional Communication
• Problem Solving
• Attention to Detail
• Time Management
• Adaptability
• Documentation Accuracy

Benefits

Competitive compensation: be rewarded for your effort and passion while making a difference in the community.

Schedule

• Monday–Friday, 40 hours/week.
• Central Time zone preferred.
• Potential for weekend overtime.

Pay

$20.00 per hour.

Working Conditions

• Fast-paced contact-center environment.
• Extensive outbound phone outreach throughout the workday.
• Frequent use of computers, scheduling systems, and CRM/documentation platforms.
• May require adherence to productivity and quality performance metrics.

Success Measures

• Outbound call productivity.
• Member engagement and contact rates.
• Quality assurance scores.
• Documentation accuracy and timeliness.
• Appointment scheduling completion rates.
• Customer satisfaction and professionalism metrics.