Care Partner - Remote

Essential Job Functions

• Conduct interviews to ensure applicants align with CareLinx’s values and culture, representing the platform throughout the hiring process.
• Manage and negotiate job offers, including terms and delivery, for selected caregivers.
• Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
• Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
• Train caregivers on how to effectively navigate updates on the CareLinx platform, empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.

Shift And Program Support

• Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
• Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
• Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.

Relationship Management

• Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
• Support and engagement:
• Encourage caregivers to utilize growth opportunities on the platform.
• Collaborate with the CareLinx Enablement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.

Qualifications

• At least one year of experience in customer service, recruitment, account management, or caregiver support.
• HS diploma or equivalent.
• Strong communication skills, with the ability to engage, listen, and support potential and current caregivers.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients.
• Empathy and patience to address caregivers' needs and concerns.
• Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands.
• Ability to maintain confidentiality and adhere to all company policies and procedures.