Care Operations Manager

About The Role

Unicity Care Management is hiring a Care Operations Manager to help drive a high-touch, well-run client experience across their growing care management business. This is not a back-office admin role. It is a key operations position at the center of care team coordination, client and family communication, and day-to-day execution.

What You'll Do

• Career operations coordination, including scheduling and ensuring client needs are handled smoothly, consistently, and without disruption
• Ensuring visits, documentation, and related follow-up are completed accurately and on time
• Communicating clearly and professionally with care managers, clients, and families
• Serving as a trusted, office-based point of contact for client and family questions, needs, and follow-up
• Providing after-hours support for urgent operational issues, which may include participating in an on-call rotation
• Supporting leadership in keeping the care operation disciplined, responsive, and well-run

Requirements

• Experience in healthcare, care coordination, home care, private-duty care, or a similar service environment
• Strong organizational skills, follow-through, and comfort managing multiple moving parts
• Strong communication skills and the ability to build trust with clients, families, and team members
• A calm, solutions-oriented approach in a fast-paced environment
• Strong attention to detail and sound judgment
• Must pass a background check