Care Navigator (Remote)

About the role

The Care Navigator plays a vital role in assessing member needs, advocating for essential services, and providing ongoing support to help individuals thrive within their communities. This remote position involves conducting intake interviews, connecting members with healthcare and social resources, and tracking progress to ensure effective care coordination.

Responsibilities

• Conduct member needs assessments and personalize support plans
• Advocate for members by linking them to appropriate resources and services
• Monitor and document progress through follow-up and updated records
• Collect and analyze data to evaluate program effectiveness
• Collaborate with healthcare providers and community organizations
• Educate members on available social and health resources to foster self-empowerment

Requirements

• Experience in case management, healthcare advocacy, or social determinants of health (SDoH)
• Knowledge of medical terminology and care coordination
• Call center or remote customer service experience
• Strong interpersonal and communication skills
• Organizational and time management abilities
• Analytical skills for data collection and reporting
• Familiarity with community-based services and social programs
• Computer literate and good typing skills
• EMR/EHR experience is preferred (Epic, etc.)
• Tracking software helpful (Salesforce, etc.)

Pay

$16-21/hour (based on experience)

Schedule

100% Remote

Hours

M-F shifts will range between 7a-9p depending on time zone

Benefits

• Fully remote work environment
• Opportunities for growth in community health and social services
• Competitive hourly rate with level-based pay increases