Care Navigator (Patient Growth) - Latin America

The Role

We're looking for a Care Navigator (Patient Growth) based in Latin America to connect with, qualify, and convert new patients exploring Gaia for their fertility journey. You’ll be the first human touchpoint for prospective members, blending empathy with commercial drive to guide them through their first steps — from initial curiosity to a booked consultation.

What You’ll Do

• Own and manage a marketing pipeline of U.S.-based Gaia prospects.
• Qualify inbound leads and proactively engage new prospects via outbound calls, email, and chat.
• Guide top-of-funnel inbound leads to the right Gaia partner clinic, answer their questions, and move them through the funnel.
• Convert qualified leads into booked clinic consultations and initial calls with the Member Growth Team.
• Hit and exceed weekly and monthly targets across conversion rates, booking volumes, and follow-up SLAs.
• Track, document, and report all lead activity in CRM systems to ensure visibility and accuracy.
• Partner closely with Marketing & Product to optimize lead quality, conversion rates, and messaging effectiveness.
• Collaborate with fertility clinic partners to ensure a seamless handoff from interest to consultation, to diagnostic testing.
• Identify new opportunities to expand Gaia’s reach and accelerate pipeline growth.

What Makes You a Great Fit

• Bilingual in English and Spanish (required).
• 1+ year of experience in a sales, business development, or lead qualification role (required).
• Proven ability to meet or exceed sales targets while maintaining an empathetic, member-first approach.
• Experience in healthcare, fertility, or patient engagement (nice to have).
• Empathetic communicator who can build trust with people navigating emotional or sensitive decisions.
• Self-starter comfortable working in a fast-moving, early-stage environment.
• Organized multitasker — capable of managing many active conversations simultaneously.

Based in Latin America

With strong written and verbal communication skills.

Why Gaia

This isn’t just another sales role — it’s an opportunity to help more families access fertility care while building a fast-growing, mission-led business. You’ll be at the heart of how Gaia reaches new patients, expands our impact, and transforms fertility financing for good.

Compensation

$30,000 USD/year
30+ days of paid annual leave per year