Care Navigator

About the role

The Care Navigator plays a vital role in supporting and guiding families to access Medicaid services through PASCO. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work makes a positive difference in people’s lives for those needing long-term care due to a disability.

Responsibilities

• Support and educate families/individuals on how to access State Plan Medicaid and HCBS services to live as independently as possible in the community and how PASCO can assist them.
• Continuously learn and develop knowledge on Colorado Medicaid Long Term Supports and Services.
• Interact with the community through phone, email, web inquiries, in-person events, and one-on-one opportunities with families in their home.
• Listen to client and/or family concerns and questions, providing helpful resources to improve their situation.
• Clearly communicate and reinforce why PASCO is the best choice for long-term home health for Medicaid-eligible clients.
• Use Salesforce and other data systems to document details of individuals being helped.
• Schedule appropriate internal staff for further meetings and evaluation if needed for PASCO services.
• Maintain a caseload of prospects and coordinate internal staff to help individuals through the onboarding process.
• Work as part of a high-energy team representing PASCO to the community.
• Conduct required assessments to support families while ensuring compliance with Medicaid funding requirements.

Key Measures of Performance

• Growing the number of families accessing PASCO services.
• Strong communication and interpersonal skills.
• Positive feedback from individuals and families receiving services.
• Ensuring PASCO is compliant with Medicaid requirements to provide services.

Requirements

High School diploma or equivalent required.

• Experience with CRM/Salesforce preferred.
• Experience with a healthcare documentation system preferred.
• Experience with Medicaid or Home Healthcare is a plus.

Skills

• Energetic, well-spoken, and able to connect with people on the phone.
• Strong listening skills and the ability to ask targeted questions.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work quickly, efficiently, and with a high degree of accuracy.
• Persuasive and goal-oriented.
• Self-motivated and self-directed.
• Strong computer skills including Microsoft Office Suite and Outlook.
• Strong teamwork and relationship-building skills.
• Excellent organization and time management skills, with the ability to maintain one’s own schedule and meet deadlines.
• Proven skills in customer satisfaction.
• Ability to operate successfully in a fast-paced, dynamic environment experiencing growth and expansion.
• Moderate or exceeding ability with Microsoft Office products, specifically Outlook.
• Familiarity with electronic health record systems.