Care Navigator 2

About the role

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health. This position coordinates and navigates medical and social services to support community individuals in care access and adherence based on an individual’s resources.

Responsibilities

• Engages, counsels, manages, motivates and effectively works with high-risk, vulnerable patient population, including chemically dependent persons.
• Engages, counsels, manages, and effectively works with persons in crisis.
• Engages the community to locate individuals requiring health care that are not currently accessing or adhering to services.
• Completes assessment of client’s strengths, needs, abilities and preferences.
• Develops an individual plan of care and/or transition plan based on identified client’s needs.
• Provides direct support to clients in implementing activities to meet case plan goals and objectives.
• Arranges for services through linkage, referral and navigation services.
• Provides supports to initiate and follow through with appointment and requirement for health care and ancillary support services, including attending appointments.
• Provides HIV, STD, Medical Adherence and Risk Reduction Education to individuals.
• Guides clients in applying and accessing eligible benefits.
• Prepares and facilitates groups including life skills, social rehab and psycho-educational.
• Supports clients in communication with external and internal providers.
• Meets with internal and external interdisciplinary treatment team members to coordinate client services and documents outcomes of meetings, including hospitals, health department and medical providers.
• Submits all documentation in an accurate and timely manner.
• Achieves and maintains program established productivity levels.
• Promotes program refinement, understands client/public need and effectively participates in all assigned meetings.
• Other duties as assigned.

Requirements

• Two years’ experience in Social Services, or equivalent experience.
• High school diploma or GED equivalent.
• Experience personally navigating system of care.
• Knowledge of HIV/AIDS and conducting Intervention / Prevention services with minority and at-risk populations preferred.
• Jail Clearance for outreach purposes.
• Valid Florida Driver’s License and proof of insurance required. On-going proof of insurance is required.
• Must have on-going reliable transportation for work-related activities.
• Applicants must submit to a Level 2 Background and Pre-employment Drug Screening.

Skills

• Effective verbal and written communication skills.
• Solution-focused approach to conflict and challenges.
• Ability to effectively engage and work in a stressful environment with high-risk, vulnerable client population and persons in crisis.
• Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public.
• Ability to demonstrate and model culturally competent behavior.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to maintain a strong sense of respect for confidentiality involving both clients and fellow employees.
• Moderate computer skills.
• Ability to work independently with minimal direction.
• Basic office equipment operation skills.
• Knowledge of Substance Abuse and Mental Health Symptoms and basic interventions.
• Ability to legally operate a motor vehicle.
• English/Creole speaking preferred.

Benefits

• Health, dental, and vision coverage.
• Flexible Spending Account.
• Short-term and long-term disability.
• 401k.
• Life insurance.