Care Navigation Team Lead

About the Role

The Care Navigator Team Lead is part of the Central Access Team at HopeLink Behavioral Health. The Team Lead accepts service requests from Fairfax County residents ages 14 to 24, or their caretakers, seeking assistance to identify and be connected to mental health and/or substance use disorder services. Care Navigation provides a seamless solution that helps individuals and families access care in their communities, ensuring they never have to navigate their needs alone.

Compensation & Benefits

• Competitive Salary: $54,000 – $74,000
• Medical, Dental, and Vision coverage
• Flexible Spending Account (FSA)
• 403(b) retirement plan with employer match
• 12 paid holidays
• Paid time off (PTO) and sick time
• Birthday leave
• Employee assistance program
• Tuition reimbursement
• Supportive, dedicated team environment

Schedule & Location

Shifts available: Monday – Friday, 9 am to 5 pm. Three days a week in Oakton, VA.

Primary Duties

• Respond to service requests, provide an overview of Navigation Services, and schedule assessments.
• Complete CANS assessment to determine appropriate level of care and service options.
• Meet with persons served and their caregiver(s), as appropriate, to review assessment results and recommended services.
• Identify appropriate service providers, considering the needs, preferences, and language of persons served.
• Facilitate referrals to selected providers, utilizing warm transfers when appropriate.
• Conduct ongoing follow‑ups with persons served according to established cadence to ensure connection to services and address any barriers.
• Develop and maintain relationships with key community stakeholders to promote Navigation Services throughout Fairfax County.
• Review monthly and annual reports for accuracy and ensure timely submission to Fairfax County.
• Participate in professional growth opportunities to stay current on resources and referrals.
• Attend agency and county meetings as requested.

Qualifications

• Bachelor’s degree and QMHP C and/or A required.
• Master’s degree and licensed or license‑eligible preferred.
• Knowledge of Fairfax County’s continuum of mental health and substance use disorder services.
• Bilingual – English and Spanish.
• Ability to exercise independent judgment.
• Excellent oral and written communication skills.
• Ability to work individually and within a team, adapting to daily workflow changes.
• Private and confidential workspace required for remote work.

Expectations Regarding Quality of Work

• Service referrals are appropriate based on assessment.
• Provision of services is culturally and linguistically appropriate.
• HopeLink program policies and procedures are always followed.
• Monthly and annual reports are timely and accurate.
• Documentation meets program and accreditation standards.

Expectations Regarding Quantity of Work

• Respond to all service requests within one (1) business day.
• Complete assessments within seven (7) days of service request contact, subject to availability of persons served.
• Review assessment results and service recommendations with persons served within seven (7) days of assessment completion.
• Complete all follow‑ups within timeframes established in program policies and procedures.
• Meet annual HopeLink compliance and training requirements on time.