Care Navigation Concierge, Day Shift, Outpatient Care Navigation

About the role

White Oak Medical Center seeks to hire an experienced Care Navigator Concierge for our Outpatient Care Navigation area who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered!

Responsibilities

• Schedule appointments for patients and families in accordance with discharge instructions.
• Maintain awareness of local physician practices and manner in which to schedule hospital follow-up appointments.
• Notify manager when experiencing challenges to booking hospital follow-up appointments.
• Notify other members of the Patient Navigation team when patients require additional support to see physician post discharge.
• Complete required documentation in a timely and accurate manner.

Qualifications

• High School Diploma
• Strong customer services skills and 1-2 years’ experience working in a medical setting
• Active American Heart Association Basic Life Support (BLS) certification required

Schedule

• Employment Type: Full-time
• Hours per Week: 40 hours
• Typical Daily Schedule: 8:30 AM–5:00 PM Monday through Friday
• Shift Type: Day
• Holiday Requirements: Follow company holiday calendar
• On-Call: No
• Shift Differential Eligible: No

Pay

• Pay Range: $18.80 - $24.18
• If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
• Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support