Care Manager (Weld & Boulder County CO / Field-based)

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. We support patients by empowering them to choose a caregiver who provides care in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. This role is based in Denver, CO, and requires fieldwork 5 days per week throughout the area.

About the Role

FreedomCare of Colorado specializes in providing home care to the Medicaid population, allowing family members or loved ones to serve as caregivers. The goal is to provide necessary care while fostering the patient’s independence, dignity, and privacy in a home environment that adapts to their evolving needs. As a Care Manager, you will work closely with waiver members, caregivers, and other stakeholders to ensure a seamless customer service experience and that clients receive the care they need.

Responsibilities

• Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
• Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
• Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
• Partner with the Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support; document all contact with the caregiver in Salesforce.
• Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
• Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager.
• Track all activities through entries into CRM (Salesforce).
• Function within the timeframes of a fast-paced startup in the healthcare environment.
• Perform other duties as required or assigned.

Requirements

• A bachelor's degree or equivalent work experience.
• Two+ years’ experience working bedside as a CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
• 1+ years of call center, telephonic outreach, customer service, or other similar experience (required).
• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem-solving skills; able to identify issues and escalate when appropriate.
• Excellent time management, critical thinking, and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation; Salesforce experience is a plus.
• Comfort in a dynamic and always evolving startup environment.
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Benefits

• Competitive compensation.
• Medical benefits.
• Retirement plans.
• Wellness programs.
• Fun company events.
• Ongoing learning opportunities to grow your career.

Pay

The base pay range for this role is between $23.00 and $26.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon factors such as skill set, years of relevant experience, education, location, and licensure/certifications.