Care Manager (Denver, CO / Field-based)

Responsibilities

• Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
• Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
• Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
• Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
• Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
• Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager.
• Track all activities through entries into CRM (Salesforce).
• Function within the timeframes of a fast-paced startup in the healthcare environment.
• Perform other duties as required or assigned.

Qualifications

• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem-solving skills; able to identify issues and escalate when appropriate.
• Excellent time management, critical thinking and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation; Salesforce experience, as plus.
• Comfort in a dynamic and always evolving startup environment.
• Absolute commitment to maintaining patient confidentiality; understands and adheres to HIPAA guidelines.

Benefits

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

Pay

This role is offered at a base pay range of $24—$26 USD per hour at the commencement of your first year of employment.

Schedule

This role requires fieldwork 5 days per week throughout the Denver, CO area.