Care Manager - Lakeland (CV2545-219) - Safe Return Division

About the role

Care Manager Ensure safety. Offer support. Make every day count. Volunteers of America Delaware Valley is seeking a reliable and compassionate Care Manager to join our Navigator Division at the Lakeland facility.

Responsibilities

• Conduct hourly facility rounds and monitor client census and curfews
• Manage client intake and orientation, including emergency and fire safety protocols
• Oversee meal distribution, medication monitoring, and medical appointment tracking
• Perform regular room and facility inspections, fire drills, and contraband searches
• Maintain logs, document incidents, and ensure accurate recordkeeping
• Escort or transport clients when needed
• Support compliance with cleaning protocols and operational safety procedures
• Collaborate with team members in meetings and training sessions
• Interact respectfully with clients, staff, and visitors; manage visitor log and phone system
• Uphold facility policies and support clients in fulfilling daily expectations

Requirements

• High school diploma or equivalent
• At least 2 years of experience in a relevant field
• Direct experience working with individuals experiencing homelessness, substance use, or mental health challenges
• Strong written and verbal communication skills
• Valid driver’s license and ability to meet agency driver standards
• Bilingual fluency is a plus

Why This Role Matters

You’ll be part of a team ensuring the stability and structure that vulnerable individuals need to rebuild their lives. If you’re dependable, detail-oriented, and committed to service, this is your opportunity to make an impact.