Care Manager I - ECM, SD

Key Responsibilities

• Identify eligible individuals from various locations for enrollment into ECM.
• Use multiple strategies for engagement (in-person meetings, mail, email, texts, telephone, community outreach).
• Organize client care activities according to Managed Care Plan (MCP) requirements.
• Share information with the client’s multi-disciplinary care team.
• Implement activities identified in the MCP.
• Provide support to engage clients in their treatment including medication review, appointment scheduling, transportation coordination, and addressing barriers to engagement.
• Assist with intake by completing required assessments.
• Connect clients to benefits, healthcare services, employment, housing, and community resources.
• Monitor client’s progress toward achieving treatment plan goals and provide treatment plan input.
• Maintain regular contact with all providers involved in the client’s care team.
• Ensure continuous and integrated care among all service providers.
• Refer and follow up with primary care, mental health, substance use disorder treatment, and necessary community-based services.
• Collaborate with clients and their families for community reintegration.
• Collaborate with outside agencies to obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).
• Communicate collaboratively with all members of the behavioral health team.
• Meet ECM clients at their physical locations and cater to their individual needs.
• Conduct care management activities in locations most attainable and desirable for clients.
• Have access to office space for care management activities and attend required training and meetings as needed.
• Submit mileage for field-based care management activities for reimbursement.

Qualifications

• High school diploma or equivalent required.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation.
• Care management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience working with the criminal justice population preferred.
• Experience working with Medi-Cal, Medi-Care, and private medical insurance plans preferred.
• Experience providing trauma-informed services preferred.
• Must complete a background check and livescan.
• Must complete background check and live scan.