Care Manager - ECM, LA

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, provides comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Key Responsibilities

• Enrollment and Engagement
• Identify eligible individuals from various locations for enrollment into ECM.
• Use multiple strategies for engagement (in-person meetings, mail, email, texts, telephone, community outreach).
• Client Care Activities
• Organize client care activities according to Managed Care Plan (MCP) requirements.
• Share information with the client’s multi-disciplinary care team.
• Implement activities identified in the MCP.
• Provide support to engage clients in their treatment including medication review, appointment scheduling, transportation coordination, and addressing barriers to engagement.
• Assist with intake by completing required assessments.
• Connect clients to benefits, healthcare services, employment, housing, and community resources.
• Monitor client’s progress toward achieving treatment plan goals and provide treatment plan input.
• Care Coordination
• Maintain regular contact with all providers involved in the client’s care team.
• Ensure continuous and integrated care among all service providers.
• Refer and follow up with primary care, mental health, substance use disorder treatment, and necessary community-based services.
• Collaborate with clients and their families for community reintegration.
• Collaborate with outside agencies to obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).
• Communicate collaboratively with all members of the behavioral health team.
• Field-Based Responsibilities
• Meet ECM clients at their physical locations and cater to their individual needs.
• Conduct care management activities in locations most attainable and desirable for clients.
• Have access to office space for care management activities and attend required training and meetings as needed.
• Submit mileage for field-based care management activities for reimbursement.
• Administrative Duties
• Write and complete all progress notes within 24 hours of service delivery.
• Write client progress letters and court reports.
• Actively participate in assigned Group Supervision, agency, and team meetings.
• Participate in training opportunities and complete assigned training in a timely manner.

Qualifications

• High school diploma or equivalent required.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation.
• Care management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience working with the criminal justice population preferred.
• Experience working with Medi-Cal, Medi-Care, and private medical insurance plans preferred.
• Experience providing trauma-informed services preferred.
• Must complete a background check and livescan.