Care Manager/ Care Navigator

POSITION SUMMARY

A Master Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills And Specifications

• Communicates professionally and effectively with patients, families, providers, and team members
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Buils strong relationships and networks
• Is proficient with technology
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Sacramento County

Education And Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include: Sit and/or stand for long periods, Navigate stairs, bend, and reach, Lift, push, or pull a minimum of 10 lbs., Ability to travel throughout assigned territory as required: Sacramento County

Starting Pay

$25-28 per hour

Benefits

• Medical
• Dental
• Vision
• Life
• 401K
• PTO
• All business mileage and expenses are reimbursed