Care Manager/Care Navigator

About the role

A Master Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” This comprehensive roadmap incorporates the physical, behavioral, social, environmental, and financial well-being of patients. The position requires serving patients both in person and remotely within the assigned region.

Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assist in the development and provider relations of local resources
• Conduct Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develop and execute the Master Care Plan for assigned ECM and CS patients
• Respect and understand the assigned ECM and CS patient’s goals and wishes, and whenever possible, implement these goals and wishes to improve overall health and well-being
• Conduct in-home or facility assessments as necessary or required
• Develop awareness of and remain sensitive to patients’ and patients’ families’ values, beliefs, and perspectives
• Provide person-centered care management to patients in a non-clinical setting, bringing together clinical needs and social determinants of health to create a comprehensive care plan
• Ensure responsive and dedicated communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills

• Communicate professionally and effectively with patients, families, providers, and team members
• Maintain a compassionate and professional demeanor
• Exhibit excellent leadership qualities
• Act as an active and devoted team player
• Anticipate obstacles and challenges, proactively providing innovative solutions
• Serve as an effective trainer
• Possess excellent oral and written communication skills
• Exhibit exceptional customer service skills
• Build strong relationships and networks
• Demonstrate proficiency with technology
• Be punctual, organized, and efficient

Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• Ability to perform physical demands of the position, including sitting and/or standing for long periods, navigating stairs, bending, reaching, and lifting, pushing, or pulling a minimum of 10 lbs.
• Ability to travel throughout assigned territory (Los Angeles County) as required

Benefits

• Medical, Dental, and Vision insurance
• Life insurance
• 401K retirement plan
• Paid Time Off (PTO)
• Reimbursement for all business mileage and expenses

Pay

Starting pay: $30–$33 per hour, plus incentives