Care Manager - Burlington County (CV2681-219) - Safe Return Division

About the role

Volunteers of America Delaware Valley is seeking a Care Manager to support daily shelter operations at their Burlington County Shelter.

Responsibilities

• Provide on-going security and oversight of the facility, including hourly rounds, head counts, and shift change handoffs
• Maintain accountability of the client population, including curfews/furlough monitoring and sign-in/sign-out procedures
• Verify and relay facility census to the funding source by required daily deadlines
• Initiate emergency follow-up when clients are late or absent without authorization
• Coordinate meal distribution and support resolution of meal-related issues
• Inventory client property upon entry and discharge/termination from the program
• Monitor and document client medications in the Medication Log
• Schedule/document medical appointments and notify clients of appointment details
• Ensure completion of client chores; maintain availability of cleaning supplies
• Conduct inspections and contraband searches of the facility and/or clients per policy
• Manage visitors (sign-in/sign-out with visit purpose) and log/respond to phone calls appropriately
• Complete fire drills, safety checks, and generate work orders for facility repairs as needed
• Maintain accurate daily logs and document incidents/disciplinary issues within required timeframes
• Transport/escort clients as directed; file paperwork; complete required trainings; other duties as assigned

Requirements

• High school diploma/equivalent with minimum 2 years work experience in a relevant field
• Direct experience working with homeless populations and individuals with substance use and mental health issues
• Strong written/verbal communication and ability to interact appropriately with clients
• Valid driver’s license and ability to meet agency driving standards
• Ability to pass a criminal background check
• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
• Bilingual abilities are a plus

Qualifications

Volunteers of America Delaware Valley values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.