Care Manager - (Bilingual Spanish or Mandarin)

About the role

The Resource Coordinator (Care Manager) is responsible for participating in outreach and enrollment, and assistance/guidance to individuals, family members and caregivers on what services are available to them. The Resource Coordinator (Care Manager) serves on an inter-disciplinary team that provides service coordination, managing the medical, social, and behavioral health needs of enrolled members. The Resource Coordinator (Care Manager) is responsible for overseeing and facilitating access to all of the services necessary for an individual/family to stay healthy, prevent hospitalizations and maintain stability. Home visits required (Queens or Long Island area).

What We Offer

• Medical/Dental/Vision Insurance
• Generous Paid Time Off
• 401k Pension and Employer Contribution
• Flexible Spending and Commuter Benefits Accounts
• Employer paid short-term & long-term disability, life and AD&D insurance
• Commuter Benefits
• Employee Assistance Program

Essential Functions

• Conducts recruitment efforts/activities and actively monitors waiting list of eligible individual/families to ensure accurate placement.
• Responsible for the completion of intake, enrollment, and monitoring ongoing assessments.
• Facilitate interdisciplinary collaboration among all providers, the enrollee, family, caregivers and all available supports.
• Ensure that families are aware of all support services and entitlements. Provide recommendations and referrals to relevant community resources. Advocate (as necessary) for individual/families by serving as a liaison between individual/parents and other programs.
• Conduct office/home/communities visits for the purpose of assessing family needs and service delivery.
• Perform outreach to program candidates among client populations within the community.
• Assist in coordination of services for special needs, providing the necessary support to families who have children with disabilities.
• Monitor and maintain compliance with all Federal, State and Local regulations.
• Monitor compliance using data management systems.

Minimum Qualifications

• Bachelor's degree in Human Services or a related field.
• 2 years of experience working in Human Services, Psychology or related field that included course work in the principles of social work, child development, counselling or psychology.
• Ability to plan and carry out assignments independently.
• Ability to prioritize, adhere to timelines and multi-task.
• Home visits are required.