Care Manager

Key Responsibilities

• Determine clients' acuity level and eligibility for assistance
• Conduct home and hospital visits as needed
• Collect information about clients, and enter information into databases
• Gather necessary documentation from clients in a timely manner
• Maintain and timely update of client and/or family interactions log
• Maintain case history records, prepare reports, and ensure readiness for quarterly audits
• Research local and national organizations to identify resources to meet the specific needs of clients and their families
• Refer patients to appropriate health care, community or social services or resources
• Cookordinate communication between patients, family members, medical and administrative staff, insurance companies and other external partners
• Create and modify plans of care to meet client needs and goals
• Monitor clients to evaluate the plans of care progress
• Complete documentation required by programs or regulations
• Provide emotional support to clients and family members
• Provide advocacy to client families as needed, including making phone calls, writing letters, or accompanying clients to meetings
• Assist in ad hoc assignments

Skills, Knowledge and Expertise

• Outstanding communication skills, both verbal and written
• Strong organizational skills
• Excellent time management skills and the ability to multitask
• Proficient computer skills: MS Office, Google Suite, CLS. Ability to learn new software if needed
• Ability/ experience working successfully with sensitive information
• Nonprofit experience is a plus