Care Manager - Behavioral Health (MSW) CIN *Days ( M-F, 8a-5p) - 40hrs/wk

About the role

The Behavioral Health Care Manager (BHCM) will support five primary care practices within the University of Michigan Health-West (UM Health-West) system. The BHCM will assist in launching a new Collaborative Care (CoCM) program to integrate behavioral health services into primary care offices.

Responsibilities

• Supports the mental and physical healthcare of patients on an assigned patient caseload.
• Carefully coordinates care with the patient’s medical provider and, when appropriate, other mental health providers.
• Screens and assesses patients for common mental health and substance abuse disorders.
• Facilitate patient engagement and follow-up care.
• Provides patient education about common mental health and substance abuse disorders and the available treatment options.
• Systematically track treatment responses and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Supports psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
• Provides brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
• Provides or facilitates in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
• Participates in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicates resulting treatment recommendations to the patient’s medical provider.
• Tracks patient follow-up and clinical outcomes using a registry.
• Demonstrates knowledge and maintains and respects patients’ right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.

Qualifications

• Minimum of a Master’s Degree in Social Work from a school accredited by the Council of Social Work Education.
• Current LMSW licensure by the State of Michigan. LLMSW’s will be considered if licensure exam is passed and the candidate is within 6 months of completing their clinical supervision.
• Supervision can be provided for the duration of the supervision period.
• Knowledge of Michigan’s Mental Health Codes.
• Experience working in an ambulatory practice, preferred.
• Experience working with Epic, preferred.
• Knowledge of or experience working in a Collaborative Care Model (CoCM).
• Experience with medical and mental health social work.
• Experience consulting with psychiatric providers.
• Efficient, accurate assessment of patient needs and effective case dispositions.
• Skilled in developing rapport and effectively communicating with a diverse patient population.
• Proficiency with MS Word, Excel, Project, and PowerPoint.
• Demonstrates the ability to develop and maintain strong working relationships with colleagues at different levels of the business, up through the most senior levels within the enterprise.
• Able to establish and maintain a high level of credibility with the patient and primary care team, to clearly articulate complex messages.
• Able to create an open environment where conflicts as to methods and priorities can be aired and resolved in an objective manner.
• Excellent communication skills, with the ability to clearly communicate vision, mission, goals, themes, and key priorities that guide and focus the efforts of others.
• Able to coordinate and balance requirements between clinical outcomes and administrative activities.
• Strong collaboration and influence capabilities.
• Exceptional organizational ability and the ability to achieve goals in the face of multiple pressures.
• Possesses flexibility to lead in an ever-changing work environment; ability to work with minimal direction and oversight; ability to deal with ambiguity and uncertainty.
• Superior prioritization, organizational, and management skills.
• Ability to work independently; resourceful and proactive.
• Clear and confident communicator internally and with members/external partners.
• Excellent problem-solving skills, particularly ability to react appropriately “in the moment”.
• Unyielding attention to detail.