Care Manager

About the role

The Care Manager coordinates and oversees medical, behavior, and social services for individuals, particularly those with complex chronic illnesses. Their primary goal is to provide comprehensive, person-centered care to help individuals achieve their unique goals, experience better health outcomes, and to improve their quality of life.

Responsibilities

• The Care Manager is an important member of the care team and will conduct comprehensive assessments of a client's needs, including their medical, mental health, substance use, housing, financial, and other support requirements
• Arrange for services and coordinate with various healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies to ensure seamless care
• Develop, implement, and update person-centered care plans in collaboration with the client, their family, and other providers.
• Educate patients and their families about their medical conditions, medications, and self-management techniques empowering them to take an active role in their health
• Connect clients with necessary community and social support services, such as food banks, transportation, and legal aid
• Monitor client's progress toward their care plan goals, track their use of services, and evaluate the effectiveness of the interventions.
• Maintain timely and accurate documentation of all activities, interventions, and client progress in the electronic health record system
• Other duties as assigned.

Requirements

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in case management, or an associate degree in related field with four (4) years of experience in case management
• Having previous experience in case management or working with target populations is essential
• A working knowledge of behavioral health terminology and client needs is essential
• Experience working with Medicaid, Medicare, and/or other insurances preferred.
• Understanding of productivity measures and compliance standards preferred
• Bilingual English and Spanish speaking preferred

Skills

• Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare, Medicaid, and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match up to 5%
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year)
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off
• Group term life and long-term disability insurance
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac
• Employee assistance program (EAP)
• Pet insurance

Pay

$23.08-$25.00 per hour

Schedule

Full-Time, Non-Exempt, 40 hours weekly; Monday – Friday hybrid schedule combining remote work with community-based visits throughout Dutchess and Ulster Counties.