Care Manager Assistant

Responsibilities

• Provide one-on-one peer support through hybrid engagement to build trust, offer encouragement, and support individuals through personal goals.
• Use motivational interviewing techniques to guide members toward healthier decisions, improved stability, and increased engagement with their care.
• Aid members in navigating digital platforms, telehealth tools, mobile apps, and other technology used in their care plan.
• Document interactions, progress updates, and follow-up needs in the organization’s systems with accuracy and timeliness.
• Help members set achievable goals, build routines, and access community or social resources.
• Collaborate with behavioral health teams, case managers, or care coordinators to ensure members receive comprehensive support.
• Maintain appropriate boundaries and uphold peer-support ethics while fostering genuine connection.

Qualifications

• Experience in peer support, mentoring, coaching, community support, or lived experience supporting personal recovery (Preferred).
• Familiarity with motivational interviewing or willingness to complete training.
• Tech-savvy and comfortable with mobile apps, electronic documentation, and remote communication.
• Strong communication, empathy, and rapport-building abilities.
• Ability to work independently, stay organized, and follow structured workflows.
• Bilingual (Preferred).
• Bachelor’s degree (Added Plus).

Pay

$15 to $25 / hour

Schedule

Hybrid