Care Management Support Assistant 2
About Our Client
The organization operates within the healthcare industry, focusing on improving health outcomes through insurance and healthcare services. It supports populations including Medicare and Medicaid members, families, and military service personnel by helping individuals access appropriate care and resources. The organization emphasizes whole-person well-being and aims to improve quality of life through coordinated healthcare services.
About the Opportunity
The Care Management Support Assistant 2 provides non-clinical administrative and operational support to care management teams. This role assists with member needs assessments, resource coordination, and customer support while helping members and families connect with appropriate care and well-being resources. The position contributes to effective care coordination and positive member outcomes.
Responsibilities
- Provide non-clinical support for care management assessment and evaluation.
- Guide members and families toward appropriate care and well-being resources.
- Perform administrative, operational, and customer support activities.
- Complete calculations and other assignments accurately.
- Work within established policies while exercising discretion over priorities and timing.
- Maintain accurate documentation and protect confidential member information.
- Collaborate with care management teams to support member needs.
- Perform other duties as assigned.
Requirements
- Up to 3 years of technical experience using Microsoft Office.
- Experience providing administrative support in a healthcare environment.
- Familiarity with healthcare, care management, or well-being resources.
- Associate degree preferred.
- Proficiency with Microsoft Access preferred.
- Strong organizational, communication, and customer service skills.
- Ability to work independently while following established policies and procedures.
- Ability to maintain a dedicated, confidential workspace.
- Reliable internet connection meeting required minimum speeds.
Pay
Annual salary range: $39,000–$49,400.