Care Management Support Assistant 2

About the role

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. Reports to the CM Support Manager. Works directly with state agencies to monitor members eligibility. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. This role will be responsible for receiving and dialing performs 50% inbound/outbound call lines.

Responsibilities

• Contribute to administration of care management
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements
• Guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• Perform varied activities and moderately complex administrative/operational/customer support assignments
• Perform computations
• Work directly with state agencies to monitor members eligibility
• Interpret area/department policy and methods for completing assignments
• Manage 50% inbound/outbound call lines

Schedule

Monday-Friday 8:30 AM-5:00 PM Eastern Time

Required Qualifications

• Minimum 2 years of administrative support experience
• Proficiency with MS Office Word, Excel, Outlook, typing and computer navigation skills using multiple systems, platforms, and an ability to troubleshoot and resolve general technical difficulties in a remote environment
• Excellent customer service and communication skills
• The ability to manage multiple or competing priorities

Preferred Qualifications

• Associate's Degree
• Administrative support experience in a healthcare industry
• Knowledge of Medicare Medicaid guidelines
• Familiarity with care and well-being resources
• Bilingual English and Creole/Spanish

Work Environment

• Remote Work at Home - must be able to work eastern time zone hours
• No travel required
• Work at Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Pay

$39,000 - $49,400 per year

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance