Care Management Social Worker

About the role

Joining AdventHealth is about extending the healing ministry of Christ. We value the whole person, serving them physically, mentally, and spiritually.

Responsibilities

• Extends care to patients and families through grief counseling, disease adjustment support, crisis intervention, and goals of care planning support.
• Assesses patients' and families' needs for discharge planning, including prior functioning, support systems, financial, and psychosocial aspects.
• Develops discharge plans with contingency plans to ensure timely care coordination and progression of care, arranging for post-acute care services and facilities.
• Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities for continuity of care.
• Participates in multi-disciplinary rounds to review patient status, progression, and discharge plans, identifying resources necessary at discharge and ensuring a timely transition.
• Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness, mobilizing family/community resources to meet identified needs.
• Organizes and facilitates patient and family care conferences with the multidisciplinary team, documenting discharge planning evaluations, ongoing assessments, and discharge plans.
• Provides patient and family advocacy, supports patient choices and rights during hospitalization, and communicates with payors for authorization of post-acute care.
• Assesses readmitted patients for their perceived reasons for readmission and works collaboratively with patients, families, multidisciplinary teams, and community agencies to achieve desired patient outcomes.

Requirements

• Excellent interpersonal communication and negotiation skills
• Critical thinking and problem-solving skills
• Pychosocial assessment skills
• Customer service skills
• Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change
• Effective organizational skills
• Computer proficiency with Outlook e-mail and electronic medical records
• Flexible in a complex and changing healthcare environment
• Understanding of pre-acute and post-acute venues of care and post-acute community resources
• Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources
• Strong interview, assessment, and organizational skills
• Leadership skills
• Data analysis skills
• Current working knowledge of discharge planning, utilization management, care management, performance improvement, and managed care reimbursement
• Knowledge of state and federal guidelines pertinent to care management

Qualifications

• Master's degree
• 2+ years of care management experience
• 2+ years of social work experience

Skills

• Excellent interpersonal communication and negotiation skills
• Critical thinking and problem-solving skills
• Pychosocial assessment skills
• Customer service skills
• Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change
• Effective organizational skills
• Computer proficiency with Outlook e-mail and electronic medical records
• Flexible in a complex and changing healthcare environment
• Understanding of pre-acute and post-acute venues of care and post-acute community resources
• Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources
• Strong interview, assessment, and organizational skills
• Leadership skills
• Data analysis skills
• Current working knowledge of discharge planning, utilization management, care management, performance improvement, and managed care reimbursement
• Knowledge of state and federal guidelines pertinent to care management

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403-B Retirement Plan
• 4 Weeks Paid Parental Leave
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Day shift

Pay

• $23.71 - $44.09 per hour