Care Management Associate - Work at Home - Florida

About the role

The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions. The CMA assists with member outreach, care management enrollment activities, referral processing, appointment coordination, health risk questionnaires, documentation support, authorization-related activities, and data entry in care management systems.

Responsibilities

• Conduct outbound member outreach and engagement activities.
• Support scheduling of assessments and care management appointments.
• Process referrals and assist with care management enrollment activities.
• Administer questionnaires and health risk assessments as directed.
• Provide appointment reminders and post-appointment follow-up.
• Document activities and enter data into care management systems.
• Respond to phone queue inquiries and route issues appropriately.
• Support care managers with administrative and non-clinical coordination activities.
• Aid with authorization-related tasks and other operational workflows.

Requirements

• High School Diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a fast-paced care management environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.

Qualifications

• High School Diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a fast-paced care management environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Ability to work independently and as part of a team.

Benefits

The typical pay range for this role is $18.50 - $35.29 per hour. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.