Care Management Assistant -Psych

About the role

The Psychiatric Care Management Assistant (PCMA) is an integral part of the social work team in the inpatient behavioral health units at Northwest Hospital. They function as the liaison between the hospital and the Office of the Public Defender (OPD), and the Office of Administrative Hearings (OAH), ensuring that the dockets are updated each week and that family members are prepared to testify at the hearings when necessary.

The PCMA is responsible for facilitating the hearings each week and represents Northwest Hospital during the hearing and while communicating with the OPD and OAH to keep Northwest compliant with the legal requirements and COMAR regulations for involuntarily admitted patients. The PCMA also gives the opening and/or closing statement in the hearings.

Additional responsibilities include:

• Assessing patient insurance/financial status to facilitate and assist with appropriate discharge planning.
• Maintaining a log of post-hospital care referrals, provider contacts, and other related information.
• Serving as a communication liaison between attending psychiatrists, social workers, and external reviewers.
• Providing administrative support in maintaining departmental statistical data, tracking and maintaining departmental system reports, and performing general clerical and receptionist duties.
• Working in partnership with other staff members and providers to proactively identify and address customer needs.

Requirements

• 1-3 years of related experience (essential).

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support.
• 403(b) retirement plan with employer match, pension, and life and disability insurance.
• Tuition reimbursement toward advanced degrees and specialty certifications.
• Generous paid time off, fitness discounts, and free on-site parking.

Pay

$17.00 to $24.75 per hour, based on experience.

About Northwest Hospital

Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health—one of the region's most comprehensive healthcare systems—Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.