Care Management Assistant

Responsibilities

Under the supervision of the Manager of Care Management, assist the in-patient Care Management teams by performing non-clinical tasks to facilitate smooth transitions of care throughout the hospital continuum of care.

• Issuing regulatory notices.
• Tracking insurance authorization for rehab placements.
• Making follow‑up appointments as needed.
• Assembling discharge packets.
• Making non‑medical transportation arrangements when indicated.
• Assist with clerical support functions: preparing documents and correspondence, scanning documents into EPIC, organizing supplies and forms, graphs, etc.

Requirements

• 1‑2 years’ experience in healthcare or related experience with computer experience, Outlook or other email platform, Excel helpful.
• General knowledge of medical terminology and EMR experience preferred.
• High school diploma or equivalency.

Skills

• Ability to handle multiple tasks simultaneously.
• Communicate effectively with patients, medical staff and team members.
• Maintain confidentiality with patient & team member information.
• Communicate effectively in person, by phone and in writing.
• Attention to detail and follow‑through.
• Work independently and take initiative over tasks.
• Computer literacy in word processing, database & spreadsheets, Microsoft Office, Outlook email.
• Strong organizational skills.