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Care Management Assistant

Optum · Dallas, TX · 3 wk ago
Administrative$16–$29/hrFull-time
We need to produce HTML fragment with sections: About the role? The posting includes description about Northern Light Health, remote, etc. We need headings for sections that have content: maybe "About the role", "Responsibilities", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Must not repeat job title. Must not include boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info. Must not create sections with placeholder text. Must include only sections where there is real specific content. Let's parse content: - Intro: "This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time. Employees are required to have flexibility to work any of our 10-hour shift schedules during our normal business hours. Scheduled days may vary, with shifts typically occurring between 7:30 AM and 6:00 PM EST, including rotating weekends and holidays. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours." That's about role, schedule, remote, etc. - Primary Responsibilities: list bullet points. - Required Qualifications: list. - Preferred Qualifications: list. - Telecommuting Requirements: list. - Pay: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable." - Benefits: mention comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. - Schedule: Already described: full-time, 10-hour shifts, 7:30 AM - 6:00 PM EST, rotating weekends/holidays, occasional overtime. We need to decide sections: maybe "About the role" (intro), "Responsibilities", "Qualifications" (could split required and preferred?), "Skills" maybe not needed, "Benefits", "Pay", "Schedule". The instruction: Prefer a few substantive sections over many thin ones. So we could combine Required and Preferred Qualifications into one "Qualifications" section with sublists? But we must use
  • for any list. Could have two separate lists under same heading? Probably okay to have two
      under same heading. Telecommuting Requirements could be part of "About the role" or separate "Requirements"? But "Telecommuting Requirements" is specific; we could include under "About the role" as a paragraph. We must not include boilerplate: EEO, drug free workplace, application deadline, etc. Also remove duplicated lines. We must preserve all substantive information: So we need to keep all details about remote, responsibilities, qualifications, preferred, telecommuting requirements, pay, benefits, schedule. Let's craft HTML:

      About the role

      This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time. Employees are required to have flexibility to work any of our 10-hour shift schedules during our normal business hours. Scheduled days may vary, with shifts typically occurring between 7:30 AM and 6:00 PM EST, including rotating weekends and holidays. It may be necessary, given the business need, to work occasional overtime. This will be on‑the‑job training and the hours during training will be during normal business hours.

      Then Responsibilities:

      Responsibilities

      • Manage the intake of members or the admission/discharge information post notification.
      • Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.
      • Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles.
      • Provide appropriate triage and care coordination notification cases for non‑clinical assessment/intervention.
      • Handle resolution/inquiries from members and/or providers.
      • This is a high‑volume, customer‑service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.
      • You also must be able to work a flexible schedule that includes evening hours.
      • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
      Qualifications: combine required and preferred.

      Qualifications

      Required:

      • High School Diploma / GED
      • Must be 18 years of age OR older
      • 1+ years of healthcare customer service experience analyzing and solving customer problems
      • Experience working with Cerner (Electronic Medical Records)
      • Experience working with medical terminology
      • Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets)
      • Ability to work four 10‑hour shifts per week. Scheduled days may vary, with shifts typically occurring between 7:30 AM and 6:00 PM EST, including rotating weekends and holidays

      Preferred:

      • Experience working within the health care industry and with health care insurance
      • Experience working with Medicare and/or Medicaid Services
      • Call center experience
      • Clerical or administrative support background
      Telecommuting Requirements could be part of Qualifications or separate. Maybe include under "Qualifications" as another subsection? But we already have required/preferred. Could add a third bullet list under Qualifications: "Telecommuting Requirements". However instruction: Prefer a few substantive sections over many thin ones. Could combine telecommuting requirements into Qualifications as another list. Let's add:

      Telecommuting Requirements:

      • Ability to keep all company sensitive documents secure (if applicable)
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Must live in a location that can receive a UnitedHealth Group approved high‑speed internet connection or leverage an existing high‑speed internet service
      • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
      Now Benefits and Pay and Schedule. We have benefits described: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Also mention "meaningful benefits". Could create Benefits section.

      Benefits

      • Comprehensive benefits package
      • Incentive and recognition programs
      • Equity stock purchase
      • 401(k) contribution
      Pay:

      Pay

      Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer the benefits listed above. The hourly pay for this role will range from $16 – $29 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

      Schedule: We already mentioned schedule in About the role and Required Qualifications. Could create Schedule section summarizing: full‑time, four 10‑hour shifts per week, shifts between 7:30 AM and 6:00 PM EST, rotating weekends and holidays, occasional overtime.

      Schedule

      • Full‑time position
      • Four 10‑hour shifts per week
      • Scheduled days may vary; shifts typically occur between 7:30 AM and 6:00 PM EST
      • Rotating weekends and holidays
      • Occasional overtime may be required
      Check for duplication: The schedule details appear also in About the role and Required Qualifications; but we are preserving all info, duplication is okay as long as we don't invent. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is okay but we might be repeating. However we could avoid duplication by not repeating schedule in About the role? But About the role already includes schedule info; we could keep it there and not duplicate in Schedule section. However we need to include schedule specifics; we could keep schedule info only in About the role and not create separate Schedule section. But the instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It doesn't forbid duplication. However Prefer a few substantive sections over many thin ones. Having both About the role and Schedule may be thin. Could merge schedule into About the role and not have separate Schedule section. But we need to ensure we have all substantive info; schedule is in About the role already. So we can omit Schedule section. Similarly, Benefits we have separate; Pay separate. We need to ensure we didn't include boilerplate: EEO, drug free workplace, application deadline, etc. We removed those. Check for any leftover boilerplate: "Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants." Remove. "At UnitedHealth Group, our mission is to help people live healthier lives..." etc. That's boilerplate; remove. "We comply with all minimum wage laws as applicable." That's part of Pay; we kept. "UnitedHealth Group is an Equal Employment Opportunity employer..." remove. "UnitedHealth Group is a drug - free workplace." remove. "#RED" remove. Now ensure we didn't miss any substantive info: telecommuting note about "*" maybe footnote; we kept telecommute. Check responsibilities: we captured all bullet points. Check required qualifications: we captured all. Check preferred qualifications: captured. Check telecommuting requirements: captured. Check benefits: we captured comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401k contribution. Also "meaningful benefits" mentioned in About the role; we could keep that phrase there. Check pay: we

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