Care Management Assistant

Job Summary

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts.

Essential Duties

• Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
• Collaborate with care management team to facilitate post-acute placement authorizations.
• Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate.
• Keep accurate recording of notices given in EPIC.
• Maintain appropriate Work Q.
• Responsible to facilitate and document information electronically sent to Livanta.
• Performs receptionist duties i.e. phone messages, clerical support.
• Maintains inventory and order department supplies from Peoplesoft.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies.
• Computer skills.

About Corewell Health

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

We are committed to providing a comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

We offer an interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other.