Care Management Assistant

Job Summary

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

Essential Duties

• Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
• Collaboration with care management team to facilitate post-acute placement authorizations.
• Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate.
• Keep accurate recording of notices given in EPIC.
• Maintain appropriate Work Q.
• Responsible to facilitate and document information electronically sent to Livanta.
• Performs receptionist duties i.e. phone messages, clerical support.
• Maintains inventory and order department supplies from Peoplesoft.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

About Corewell Health

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

We are committed to providing a comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

We offer an on-demand pay program powered by Payactiv, a discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

We provide traditional and Roth retirement options with service contribution and match savings, optional identity theft protection, home and auto insurance, and more.

We are dedicated to supporting a diverse, equitable, and inclusive workforce. We invite those that share in our commitment to join our team.

If you need assistance in completing the application process, please call 616.486.7447.