Care Management Assistant

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Serves as a member of the Care Management team in providing coordination of Care Management services and functions that assist patients.
• Interacts with patients, family members, and visitors.
• Provides administrative support to Care Management RNs and SWs through tasks that impact care coordination and transition planning efforts.
• Works cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors.
• Collaborates effectively with external community providers/agencies and insurance companies.
• Requires initiative, proficiency, strong decision-making skills, organizational skills, communication skills, and a commitment to quality and excellence in service.

Qualifications

• High school graduate or equivalent.
• Minimum of one year of experience in an administrative or business setting supporting colleagues and working with data.
• Proficient computer skills, including operation of various software, spreadsheets, statistical software, presentation and word processing software, and office equipment.
• Able to communicate effectively both verbally and in writing.
• Previous experience in healthcare preferred.
• Previous insurance and prior authorization experience preferred.
• Two years’ experience in an administrative setting or business setting that requires supporting colleagues and working with data preferred.
• Working knowledge of medical terminology preferred.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$21.51 - $30.22 / hour

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday - Friday; 8am - 5pm

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.