Care Management Administrative Assistant

Responsibilities

• Assist Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed.
• Coordinate external clinical resources efficiently according to NCM directives and care plans using available resources.
• Collaborate with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process.
• Understand the electronic medical record system, NCM module, and any relevant payer-specific systems.
• Develop and maintain strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources to ensure continuity of care.
• Conduct telephonic outreach to patients by relaying scheduled appointment details or other telephonic advice per Patient First and VBC-specific instructions.
• Assist patients with appointment scheduling; conduct follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed.
• Coordinate necessary patient information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings, including obtaining patient demographics, medical records, and/or outside reports.
• Communicate necessary patient updates, escalate any clinical needs or questions, and ensure an effective handoff to the assigned NCM.
• Facilitate the transfer of all urgent and emergent calls to an NCM, the Quality Improvement Project Director, or Clinical Director, VBC.
• Assist with maintaining developed lists of medical and community resources available to patients and maintain collegial relations with frequently-used organizations.
• Foster positive relationships and effective communication between Patient First, consulting providers, hospitals, and other frequently-used healthcare resources.
• Assist with the day-to-day operations and administrative needs of the NCM department.
• Complete assigned checklists within the assigned shift.
• Receive and store supplies, as well as restock the NCM area as needed.
• Attend staff meetings as scheduled by the VBC Nursing Care Manager.
• Handle NCM requests in a timely manner.
• Maintain complete confidentiality in accordance with the organization and HIPAA.
• Operate and maintain office equipment as trained.

Requirements

• Must be eighteen years of age or older.
• Associate degree preferred with at least 1 year of experience in a medical setting.
• Previous clinical experience (e.g., as a Medical Assistant) is preferred.
• Previous clinical experience within a Patient First center is highly preferred.
• Experience in scheduling appointments with multiple providers, including diagnostic testing.
• Ability to work in a team-oriented environment and be highly organized.
• Ability to work and communicate effectively with all levels of administrative and professional personnel.
• Exceptional oral, written, and telephonic communication skills.
• Self-disciplined, self-directed, motivated, energetic, passionate, and innovative.
• Must be able to sit, stand, and walk for long periods of time.

Pay

Salary Range: $18.00 - $23.00 per hour, depending on experience.

Benefits

• Health, Dental, and Vision insurance for employees and dependents
• Disability, Life, and Long-Term Care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Recruitment Bonus