Care Experience Manager

Overview About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. Why You’ll Love This Role On-call – phone-based support only, and you’ll be paid for your time No hands-on clinical work required – focus on coordination and communication Be part of a purpose-driven team that’s passionate about making a difference Opportunities for advancement and career growth Build lasting relationships with families and caregivers Make an impact in your community What You’ll Do Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfactionManage caregiver schedules to ensure the right match of skills and availabilityCollaborate with clinical and recruitment teams to support new patient referrals and caregiver onboardingMaintain accurate and up-to-date records, schedules, and reportsParticipate in the on-call rotation — phone support only, and paidHelp build a strong, engaged caregiver team by fostering a positive, supportive work environmentHandle problem-solving with professionalism and empathy — turning challenges into opportunitiesManage performance and support the retention of caregivers through engagement and timely feedback What We’re Looking For Bachelor’s degree or equivalent work experience2+ years of experience in sales, customer service, or a fast-paced office environmentStrong organizational and time management skillsExcellent communication, relationship-building, and problem-solving skillsComfortable using MS Office and learning new systems quicklyExperience in recruiting or healthcare (preferred but not required) Bonus Points If You Thrive in fast-paced environmentsAre proactive, adaptable, and solution-orientedGenuinely enjoy helping othersWant to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!