Experience Manager
for each section heading. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to parse the posting: It includes Overview, General Summary & Scope, PRINCIPAL DUTIES & RESPONSIBILITIES (with sub-sections Performance, People, Process), Job Qualifications (Education, Experience, Skills, Special Position Requirements, WORKING CONDITIONS), About (company description). Also includes some statements about fair chance hiring etc. We need to decide which sections to include.
We have no explicit Pay, Benefits, Schedule details. There's mention of "Work a flexible, full-time schedule to include days, evenings, weekends, and holidays" under Special Position Requirements. That's schedule info. So we can include a Schedule section with that detail. Benefits: Not mentioned. Pay: Not mentioned. So we should not include Pay or Benefits sections.
We need sections: About the role (maybe Overview/General Summary & Scope), Responsibilities (PRINCIPAL DUTIES & RESPONSIBILITIES), Requirements (Job Qualifications: Education, Experience, Skills, Special Position Requirements, WORKING CONDITIONS?), maybe Qualifications (Education, Experience). But we need to avoid thin sections. Could combine Education and Experience into Requirements or Qualifications. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can decide to include About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. But we must not create sections with filler. We need to ensure each section has substantive content.
Let's extract content:
About the role: Could be Overview + General Summary & Scope + About (company description). But About the role likely refers to role overview. We'll combine Overview and General Summary & Scope into About the role.
Responsibilities: PRINCIPAL DUTIES & RESPONSIBILITIES with sub-sections Performance, People, Process. We'll list duties as bullet points.
Requirements: Could include Education and Experience (maybe combined). Qualifications: maybe same as Requirements? But we need to differentiate. The instruction list includes both Requirements and Qualifications as possible headings. We could put Education and Experience under Requirements, and Skills under Skills heading. Or we could put Education under Qualifications, Experience under Requirements, Skills under Skills. Let's think: Usually Qualifications includes education and experience; Skills separate. But we have both Education and Experience listed under Job Qualifications heading in the posting. So we could treat Job Qualifications as Qualifications section, containing Education and Experience. Then Skills as separate Skills section. Special Position Requirements and WORKING CONDITIONS could go under Requirements or maybe under a separate Requirements section. But we need to avoid thin sections. Perhaps we can combine Special Position Requirements and WORKING CONDITIONS into Requirements section as bullet points.
Thus sections:
- About the role (h3) with prose summarizing overview and general summary.
- Responsibilities (h3) with ul list of duties (maybe grouped by Performance, People, Process as subheadings? But we cannot add extra headings beyond those allowed? The instruction only says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings inside? It says use h3 for section headings (list). Likely they want only those headings as top-level sections. Inside we can use
and
- . We could still include subheadings as or something but better to keep simple: just list duties as bullet points.
- Requirements (h3) with bullet points for Education, Experience, Special Position Requirements, WORKING CONDITIONS.
- Qualifications (h3) maybe not needed if we already covered education/experience under Requirements. But we could put Education and Experience under Qualifications, and Requirements for Special Position Requirements and WORKING CONDITIONS. However we need to avoid thin sections. Let's see content: Education: "Bachelor’s degree is preferred". Experience: "2-3+ years relevant, fast-paced retail management work experience or other relevant work experience" plus sub-bullets: Financial management, Cosmetology management, Retail management, Leadership management. That's substantive. So Qualifications section could contain Education and Experience (with sub-bullets). Requirements could contain Special Position Requirements and WORKING CONDITIONS. Skills section: list of skills.
Thus we have sections: About the role, Responsibilities, Qualifications, Requirements, Skills, Schedule.
Check if any content for Benefits, Pay: none, so omit.
Now we need to extract Schedule: "Work a flexible, full-time schedule to include days, evenings, weekends, and holidays". Also "Attend corporate business meetings and conferences" maybe also schedule-related but it's about attendance. We'll include schedule bullet.
Now we need to ensure we preserve all substantive information. Let's extract details.
Overview: "Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful."
General Summary & Scope: "The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team."
We'll combine these into About the role paragraph(s). Could be two paragraphs.
Responsibilities: PRINCIPAL DUTIES & RESPONSIBILITIES with sub-sections Performance, People, Process. We'll extract bullet points.
Performance:
- Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence, top-line sales growth and expense control.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
- Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
- Support direct reports in developing and maintaining their clientele.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.
People:
- Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates.
- Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
- Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
- Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Process:
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
- Adhere to and enforce Ulta Beauty’s dress code.
- Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
- Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
- Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
- Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
- Utilize company programs, tools, and resources to drive store improvements.
- Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.
Now Qualifications: Education and Experience.
Education: "Bachelor’s degree is preferred"
Experience: "2-3+ years relevant, fast-paced retail management work experience or other relevant work experience" plus sub-bullets:
- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
- Retail management: proven
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting: It includes Overview, General Summary & Scope, PRINCIPAL DUTIES & RESPONSIBILITIES (with sub-sections Performance, People, Process), Job Qualifications (Education, Experience, Skills, Special Position Requirements, WORKING CONDITIONS), About (company description). Also includes some statements about fair chance hiring etc. We need to decide which sections to include. We have no explicit Pay, Benefits, Schedule details. There's mention of "Work a flexible, full-time schedule to include days, evenings, weekends, and holidays" under Special Position Requirements. That's schedule info. So we can include a Schedule section with that detail. Benefits: Not mentioned. Pay: Not mentioned. So we should not include Pay or Benefits sections. We need sections: About the role (maybe Overview/General Summary & Scope), Responsibilities (PRINCIPAL DUTIES & RESPONSIBILITIES), Requirements (Job Qualifications: Education, Experience, Skills, Special Position Requirements, WORKING CONDITIONS?), maybe Qualifications (Education, Experience). But we need to avoid thin sections. Could combine Education and Experience into Requirements or Qualifications. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can decide to include About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. But we must not create sections with filler. We need to ensure each section has substantive content. Let's extract content: About the role: Could be Overview + General Summary & Scope + About (company description). But About the role likely refers to role overview. We'll combine Overview and General Summary & Scope into About the role. Responsibilities: PRINCIPAL DUTIES & RESPONSIBILITIES with sub-sections Performance, People, Process. We'll list duties as bullet points. Requirements: Could include Education and Experience (maybe combined). Qualifications: maybe same as Requirements? But we need to differentiate. The instruction list includes both Requirements and Qualifications as possible headings. We could put Education and Experience under Requirements, and Skills under Skills heading. Or we could put Education under Qualifications, Experience under Requirements, Skills under Skills. Let's think: Usually Qualifications includes education and experience; Skills separate. But we have both Education and Experience listed under Job Qualifications heading in the posting. So we could treat Job Qualifications as Qualifications section, containing Education and Experience. Then Skills as separate Skills section. Special Position Requirements and WORKING CONDITIONS could go under Requirements or maybe under a separate Requirements section. But we need to avoid thin sections. Perhaps we can combine Special Position Requirements and WORKING CONDITIONS into Requirements section as bullet points. Thus sections: - About the role (h3) with prose summarizing overview and general summary. - Responsibilities (h3) with ul list of duties (maybe grouped by Performance, People, Process as subheadings? But we cannot add extra headings beyond those allowed? The instruction only says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings inside? It says use h3 for section headings (list). Likely they want only those headings as top-level sections. Inside we can use
and
- . We could still include subheadings as or something but better to keep simple: just list duties as bullet points. - Requirements (h3) with bullet points for Education, Experience, Special Position Requirements, WORKING CONDITIONS. - Qualifications (h3) maybe not needed if we already covered education/experience under Requirements. But we could put Education and Experience under Qualifications, and Requirements for Special Position Requirements and WORKING CONDITIONS. However we need to avoid thin sections. Let's see content: Education: "Bachelor’s degree is preferred". Experience: "2-3+ years relevant, fast-paced retail management work experience or other relevant work experience" plus sub-bullets: Financial management, Cosmetology management, Retail management, Leadership management. That's substantive. So Qualifications section could contain Education and Experience (with sub-bullets). Requirements could contain Special Position Requirements and WORKING CONDITIONS. Skills section: list of skills. Thus we have sections: About the role, Responsibilities, Qualifications, Requirements, Skills, Schedule. Check if any content for Benefits, Pay: none, so omit. Now we need to extract Schedule: "Work a flexible, full-time schedule to include days, evenings, weekends, and holidays". Also "Attend corporate business meetings and conferences" maybe also schedule-related but it's about attendance. We'll include schedule bullet. Now we need to ensure we preserve all substantive information. Let's extract details. Overview: "Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful." General Summary & Scope: "The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team." We'll combine these into About the role paragraph(s). Could be two paragraphs. Responsibilities: PRINCIPAL DUTIES & RESPONSIBILITIES with sub-sections Performance, People, Process. We'll extract bullet points. Performance: - Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. - Drive company profitability through operational excellence, top-line sales growth and expense control. - Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. - Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. - Support direct reports in developing and maintaining their clientele. - Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. - Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. - Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People: - Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. - Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. - Create an inclusive environment that inspires and encourages the growth and engagement of associates. - Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. - Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. - Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. - Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. - Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process: - Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. - Adhere to and enforce Ulta Beauty’s dress code. - Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. - Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. - Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. - Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. - Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. - Utilize company programs, tools, and resources to drive store improvements. - Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Now Qualifications: Education and Experience. Education: "Bachelor’s degree is preferred" Experience: "2-3+ years relevant, fast-paced retail management work experience or other relevant work experience" plus sub-bullets: - Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense - Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements - Retail management: proven