Care Experience Manager

Aveanna Healthcare is dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll support both clients and caregivers, making a meaningful impact every day.

Compensation & Benefits

• $45-48k base salary, plus bonus potential (up to 25% of salary based on branch performance)
• Cell phone, on-call, and mileage reimbursement for visits
• Up to 80 hours of vacation accrual in the first year (increases to 120 hours after the first year)
• 48 hours of sick time accrual
• 1 8-hour fun day and 1 8-hour inclusion day

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation (phone support only, and paid)
• Build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy, turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

Requirements

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Preferred Qualities

• Thrive in fast-paced environments
• Proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.