Care Experience Manager

About the role

Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
Manage caregiver schedules to ensure the right match of skills and availability.
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
Maintain accurate and up-to-date records, schedules, and reports.
Participate in the on-call rotation — phone support only, and paid.
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
Manage performance and support the retention of caregivers through engagement and timely feedback.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Qualifications

• Bachelor’s degree or equivalent work experience

Skills

• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Desire to grow into leadership or regional roles

Benefits

• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

Pay

Details TBD

Schedule

On-call — phone-based support only, and you’ll be paid for your time