Care Coordinator - Youth CCS

About the Role

Wisconsin Community Services is seeking a full‑time Care Coordinator – Youth CCS to work in a community‑based, mobile capacity. You will meet individuals where they are emotionally, physically, and within their communities, collaborating with families, providers, and multidisciplinary teams to ensure coordinated, person‑centered support.

Responsibilities

• Build meaningful relationships by meeting individuals where they are and creating trusting, respectful, and supportive connections.
• Coordinate individualized care by partnering with individuals, families, natural supports, service providers, and recovery teams to develop, implement, and update personalized recovery plans.
• Connect people to resources by identifying community services and completing referrals for needed supports.
• Collaborate with therapists, healthcare professionals, case managers, and other community partners to promote coordinated, high‑quality care.
• Support recovery goals by monitoring progress toward self‑identified goals and providing coaching, psychosocial rehabilitation, and symptom‑management support.
• Maintain regular contact through in‑person visits, phone calls, and follow‑ups.
• Help remove barriers by ensuring individuals have access to transportation for program‑related appointments.
• Advocate for individuals by facilitating timely, appropriate services and empowering them to recognize and build on their strengths.
• Respond to crises and setbacks with empathy, professionalism, and a trauma‑informed approach.
• Document services accurately and timely in accordance with agency, county, regulatory, and funding‑source requirements.
• Complete all required county and agency trainings and adhere to agency policies, procedures, Code of Conduct, and Core Values.

Qualifications

• Required: Bachelor’s degree in Social Work or a related field; valid driver’s license, reliable automobile, and sufficient insurance; ability to meet background check, driver’s record, and drug screening requirements.
• Preferred: Master’s degree in Social Work or a related field; bilingual abilities; experience working with Milwaukee County Behavioral Health Services; one year of experience with individuals experiencing mental health, substance use, and/or co‑occurring needs.

What You Bring

• Strong understanding of mental health, substance use, and co‑occurring needs.
• Clear communication and calm, compassionate support during crises.
• Experience with assessment, interviewing, recovery‑oriented approaches, and harm‑reduction models.
• Passion for mental health advocacy and person‑centered care.
• Excellent verbal and written communication skills; ability to work effectively with diverse individuals, families, coworkers, supervisors, and community partners.
• Ability to work independently and contribute to a collaborative team environment.
• Strong organization, time‑management, and multitasking skills; ability to meet deadlines and adapt to changing priorities.
• Critical‑thinking and solution‑oriented skills.
• Proficiency with Microsoft 365, email, and internet applications.
• Experience with documentation, electronic health records, and maintaining accurate, timely records.
• Cultural sensitivity and awareness of ethnic, gender, and disability‑related issues.
• Commitment to ethical, professional conduct and to the agency’s mission, values, Code of Conduct, policies, procedures, and funding‑source requirements.

Pay

Pay range begins at $52,000.

Schedule

This mobile, community‑based position averages 40 hours per week. Work may involve traveling throughout Milwaukee County, visiting homes and community locations, transporting individuals, navigating stairs, and maintaining a flexible schedule based on client and team needs. Reasonable accommodations are available for individuals with disabilities.