Care Coordinator / Social Worker Per Diem

About the role

The Social Worker is responsible for acting as a liaison and assisting in coordinating resources for the care of health plan members with multiple co-morbidities and/or psychosocial needs. The primary scope is to provide counseling and assistance to patients and their families as requested with personal, financial, ethical, and environmental difficulties that predispose patients to illness. The Social Worker acts as an advocate for members and their families linking them to community resources and financial assistance programs for continued growth toward a maximum level of independence.

Responsibilities

• Coordinates patient care processes to achieve desired quality outcomes and identifies / controls appropriate resource utilization
• Provides skilled interventions for: patient/family support and/or resolution of patient/family crises; facilitating problem-solving and decision-making; advocacy and facilitation necessitated by life-changing events (new diagnosis, abuse, loss of independence, bereavement); and mediation of risk factors and various psychosocial issues
• Affords assessments need for post-hospital services and community resources at the time of discharge
• Develops plans of care and management plans for patients who frequently visit the Emergency Department in partnership with patient physician, ED Provider, and community resources
• Supports patients, caregivers and/or family with psychosocial or behavioral needs
• Edifies patient/family on options and choices available within the appropriate level of care
• Reports child and adult abuse and neglect to community agencies as mandated by law
• Affords assessments patients who may have experienced violence and makes appropriate reports and referrals
• Collaborates with Care Team on care planning and discharge resources
• Involves staff at the next level of care when appropriate to promote continuity of care
• Interfaces with Department Leaders, Risk Management and patient representatives to identify potential QA or risk issues
• Participates in departmental quality improvement projects
• Initiates all necessary paperwork for all reports, plans of care, referrals, and community resources
• Must be able to functionally coordinate and discharge plan for all age groups, including the unborn child through geriatric age groups
• Is familiar with and expected to comply with all regulatory requirements, including CMS and Joint Commission Standards

Qualifications

• Bachelor's degree in social work (BSW)
• 2+ years of experience working in a healthcare setting
• 2+ years of knowledge of healthcare terminology
• Ability to effectively read, write, and speak, cognitively process, and emotionally support performing other duties as assigned
• Ability to work onsite at hospital location(s) in Waukesha WI regional area
• Ability to work any of our per diem (as needed) shift schedules during the weekend once per month

Preferred Qualifications

• ACM - Social Work Certification
• Clinical social work experience
• Hospital discharge planning experience

Soft Skills

• Critical Thinking skills
• Excellent written and oral skills
• Oral & written communication skills

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 to $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.