Care Coordinator - Social Connections

About the role

The Care Coordinator - Social Connections role at Children’s Specialized ABA assists families and staff with coordinating around their schedule and case starts. This role bridges the gap between client and employee scheduling/staffing and requires a strong commitment to delivering outstanding customer service to both families and staff. This role reports directly to the Assistant Regional Clinical Director.

Responsibilities

• Reach out to families following completion of the assessment process to confirm availability, discuss program recommendations, and review next steps for enrollment in the Social Connections Program.
• Onboard and provide ongoing support to BTs/RBTs regarding caseload assignments, scheduling expectations, attendance standards, operational procedures, and Social Connections Program expectations.
• Ensure accurate data entry and communication are recorded in the EHR and other software systems.
• Update client and employee availability in CentralReach.
• Schedule client start dates and coordinate closely with the clinical team, families, and employees.
• Coordinate re-staffing dates with families as needed.
• Schedule and cancel sessions in CentralReach according to scheduling policies.
• Conduct monthly check-ins with families, document conversations, and complete any necessary follow-up.
• Conduct frequent check-ins with BTs/RBTs.
• Exercise discretion when scheduling clients to maximize utilization of authorized service hours.
• Audit the EHR for accuracy and completeness, including client and employee availability, locations, and labels.
• Evaluate staffing needs and communicate updates with the team.
• Attend team meetings and communicate current scheduling and staffing needs.
• Identify necessary scheduling and staffing adjustments based on client satisfaction feedback and implement appropriate changes.
• Support implementation of the Social Connections Program framework, curriculum, activity schedules, and program initiatives while ensuring consistent adherence to program standards and procedures.
• Develop, implement, and oversee adaptive activities, curriculum enhancements, individualized program materials, and classroom organization systems to promote high-quality program implementation.
• Oversee supply chain needs by forecasting, requesting, and managing inventory to ensure operational readiness.

Requirements

• A high school diploma or GED; higher education preferred (associate or bachelor’s degree).
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• 2 years experience with intake/care coordination OR 2 years in an ABA role.

Work Location & Hours

This is a full-time role that will be on-site in our Clark, NJ EI Center supporting families in the surrounding area. The core hours for this role are Monday-Friday 10:30am-7pm.

Benefits

• Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
• Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!
• Free 50k life insurance policy.
• Free Employee Assistance Program (EAP).
• 401(k) retirement savings plan
• Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more.

Pay

The expected salary range for this role is $55,000–$63,000 per year, and the position [is/is not] bonus eligible.