Care Coordinator

Job Description

We are seeking a compassionate and detail-oriented Care Coordinator to join our mission to fill the gap in mental healthcare. In this role, you will be responsible for managing the scheduling of appointments for clients seeking mental health counseling services. You will serve as the first point of contact for clients, providing outstanding customer service while ensuring seamless coordination of appointments between clients and therapists.

Key Responsibilities

• Schedule and confirm counseling appointments for clients, ensuring accuracy and efficiency.
• Answer phone calls and respond to emails regarding appointment inquiries, cancellations, and rescheduling.
• Cookordinate appointment schedules between multiple therapists and clients.
• Maintain accurate records of appointments, client details, and cancellations in the electronic health records (EHR) system.
• Work with clients to assess their needs and ensure appropriate scheduling based on their preferences and therapist availability.
• Monitor and manage the therapy calendar to avoid overbooking or scheduling conflicts.
• Collaborate with the clinical team to streamline scheduling processes and ensure timely service delivery.
• Assist in other administrative tasks as needed (e.g. helping ensure patient intake forms are completed, insurance eligibility checks, etc).
• Maintain confidentiality of all client information in compliance with HIPAA regulations.
• Assist clients with initial questions about available services, insurance options, and payment procedures.
• Provide exceptional customer service to clients and maintain a positive and welcoming atmosphere.

Qualifications

• A high school diploma or equivalent required; an associate’s degree or higher preferred.
• Previous experience in a scheduling, administrative, or customer service role, ideally in a healthcare or mental health setting.
• Familiarity with Electronic Health Records (EHR) systems; experience with Valant a plus.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain a calm and empathetic demeanor in what can be a fast-paced environment.
• Attention to detail and accuracy in scheduling and record-keeping.
• Ability to work independently and as part of a team.
• Knowledge of mental health services and terminology is a plus.
• Experience in customer service with a focus on helping individuals with sensitive needs.

Preferred Skills

• Experience in a healthcare setting, mental health setting or counseling setting a plus.
• Knowledge of HIPAA compliance and patient privacy laws.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Pay and Benefits

Pay rate: $20-25 per hour, based on skills and experience.
Compensation: $20.00 - $25.00 per hour
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care!

Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.