Care Coordinator, Safety Net (Murfreesboro, TN)

About the role

MHC is a rare and special place where outstanding company culture is intentional. Clients and associates are treated the same, as equals. Founded in 1993, MHC serves individuals with severe and persistent mental illness and children and adolescents with severe emotional disorders across Middle and East Tennessee. Based out of Nashville, MHC operates satellite offices in various communities.

Responsibilities

• Provide care coordination to consumers in Safety Net services.
• Continual assessment of consumer’s mental health treatment needs.
• Aid in referrals and advocacy for consumers.
• Ensure consumer’s psychiatric needs are planned and coordinated.
• Facilitate education on psychiatric diagnosis and treatment options.
• Respond to urgent/crisis consumer needs.
• Involvement of family members and friends in obtaining Safety Net services.
• Coordinate efforts with all staff and Safety Net nurse and providers.
• Aid in applying for entitlements as needed.
• Aid in Safety Net documentation.
• Aid consumers with transportation for safety net appointments.
• Keep consumer record updated with current address and coverage information.
• Aid consumers with application and renewal requirements for Safety Net coverage.
• Treat consumers and co-workers with respect.
• Develop and maintain community relations through prompt follow through with contacts.
• Meet productivity standards set forth in the Agency’s policies and procedures.

Requirements

• Bachelor’s Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Personal Automobile Insurance.

About You

• Team Oriented.
• Attend and participate in team meetings.
• Aware of role they play on the team.
• Recovery Focused.
• Individualized service plans.
• Progress notes reflect quality service.
• Utilization of natural supports within the community.
• Tolerance/patience to work through barriers.
• Side by side philosophy.
• Comfort providing in home and community visits, when necessary.
• Time Management/Organization.
• Meet deadlines.
• Prepared for meetings.
• Assessments and service plans are completed timely.
• Progress notes are entered timely.
• Plan for time off.
• Prioritize well.
• Self-Disciplined.
• Flexible.
• Integrity and Trust.
• Honesty.
• Professionalism.
• Dependability.
• Strong follow-through.
• Approachability.
• Engagement skills.
• Crisis management skills.
• Ability to give and accept feedback.
• Ability to work with other departments.
• Understanding and empathic.
• Good listener.

Joint Commission Competencies

• Demonstrates effective communication skills with primary age group(s).
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.

Benefits

• Medical Insurance/Prescription Drug Coverage.
• Health Savings Account.
• Dental Insurance.
• Vision Insurance.
• Basic Life and AD&D Insurance.
• Short- & Long-Term Disability.
• Supplemental Life Insurance.
• Cancer Insurance.
• Accident Insurance.
• Critical Illness Insurance.
• 403b - Retirement Plan.
• Calm App for medication and mental health.
• Gym membership discounts.