Care Coordinator Rehab – Future Opportunities

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. The Care Coordinator: Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary Of Duties

• Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.
• Therapy Delivery & Clinical Care Support
• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Maintain patient tolerance and escalate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.
• Care Plan Fulfillment & Outcome Support
• Ensure patients receive therapies according to provider-prescribed cadence.
• Identify care plan deviations and escalate to the Lead Care Coordinator.
• Schedule care plans through communication with Administrative Care Coordinators.
• Documentation & Order Completion
• Document all therapy services accurately in the EHR.
• Support billing integrity through complete and timely documentation.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.
• Insurance, Billing & Pre-Authorization Support (Clinical Coordination)
• Verify accurate patient insurance information during patient visits.
• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.
• Compliance, Production & KPI Alignment
• Maintain patient attendance and escalate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.
• Team Collaboration & Clinic Support
• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Aid clinic operations during high-volume moments.
• Support unified patient care and interdepartmental teamwork.

Clinic Hours

• Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM
• Tuesday: 12:30 PM – 7:00 PM
• Wednesday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM
• Thursday: 12:30 PM – 7:00 PM
• Friday: 7:00 AM – 1:00 PM

Skills & Competencies

• Strong communication and patient engagement skills.
• Attention to detail and consistency in therapy delivery.
• EHR and documentation proficiency.
• Team-oriented mindset and adaptability.

Preferred Experience Requirements

• 1–2 years of rehab, therapy, or patient support experience.
• EHR documentation experience.

Your Well-Being Matters to Us

• Available to full-time employees
• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with 2% company match
• Competitive PTO
• Sick days + 1 floating holiday
• Company-paid life insurance
• Short-term disability coverage

Background Check Requirement

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations.

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.