Care Coordinator - Rehab

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. The Care Coordinator: Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary Of Duties

• Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.
• Delivers provider-directed therapies with precision and safety. Prepares patients for examinations and explains expectations. Documents all therapies accurately and in real time. Monitors patient tolerance and escalates clinical concerns appropriately. Reinforces patient understanding of therapy purpose, expectations, and care progression. Distributes Durable Medical Equipment (DME) and provides patient training on proper use, safety, and care.
• Ensures patients receive therapies according to provider-prescribed cadence. Identifies care plan deviations and escalates to the Lead Care Coordinator. Supports care plan scheduling through communication with Administrative Care Coordinators.
• Documents all therapy services accurately in the EHR. Ensures therapy documentation supports billing integrity. Communicates provider-directed orders (DME, imaging, re-exams) for proper scheduling. Verifies accurate patient insurance information during patient visits. Escalates missing or unclear authorizations to Administrative Care Coordinators. Supports billing integrity through complete and timely documentation. Identifies authorization barriers impacting care and communicates appropriately.
• Maintains patient attendance and escalates compliance gaps. Supports KPI goals linked to therapy throughput and care plan adherence. Participates in team huddles and workflow discussions.

Career Culture Expectations

• Model Conscious Leadership behaviors (ownership, curiosity, empathy). Demonstrate professionalism, patience, and emotional intelligence. Promote a unified, patient-first environment.

Skills & Competencies

• Strong communication and patient engagement skills.
• Attention to detail and consistency in therapy delivery.
• EHR and documentation proficiency.
• Team-oriented mindset and adaptability.

Preferred Experience Requirements

• 1–2 years of rehab, therapy, or patient support experience.
• EHR documentation experience.

Clinic Hours

• Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM
• Tuesday: 12:30 PM – 7:00 PM
• Wednesday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM
• Thursday: 12:30 PM – 7:00 PM
• Friday: 7:00 AM – 1:00 PM

Background Check Requirement

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: Join the Complete Care Family.