Care Coordinator, Pathways

About the role

Lutheran Social Services of Illinois is hiring a full-time Care Coordinator for the Pathways to Success Program. The Care Coordinator will provide high quality care coordination for LSSI’s Pathways to Success Program clients.

Responsibilities

• Facilitate the intake process and provide education on LSSI services.
• Perform screenings and help clients create an overall coordination plan.
• Provide education to families about mental, behavioral, and physical health needs and resources available.
• Become familiar with organizations on the North/Northwest Side of Chicago to provide linkages.
• Provide navigation and warm linkages to resources that address health, housing, vocations, mental health, substance misuse/use, food insecurity, education deficits, disability needs and other resources.
• Connect clients/families with needed services.
• Initiate, cultivate, and maintain professional relationships with human services and government agencies, health service providers, and public/private groups to enhance service delivery.
• Knowledge of LSSI programs and how to access services, including crisis services.
• Carry a caseload of clients and perform timely follow-up.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individuals in a dignified, respectful, honest, and fair manner.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in social work, counseling, family therapy, or related human service field preferred.
• Certified Family Partnership Professional (CFPP), CADC, Community Health Worker (CHW), or Licensed Practical Nurse (LPN) preferred.
• Background check clearance required.
• CRSS, CPRS, or other Peer Certification preferred.
• Bilingual, both verbal and written, preferred.
• Experience working with Children/adolescents and families preferred.
• Knowledge of LSSI programs and how to access services, including crisis, required.
• Trained and demonstrated competency in the Electronic Health Record preferred.
• Demonstrated understanding of the levels of care in both mental health and substance use/misuse preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Qualifications

• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Skills

• Knowledge of LSSI programs and how to access services, including crisis services.
• Trained and demonstrated competency in the Electronic Health Record.
• Demonstrated understanding of the levels of care in both mental health and substance use/misuse.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Benefits

Competitive salary based upon relevant education, experience, and licensure. Salary $24/Hourly.

Opportunity for advancement.

Comprehensive benefits package for Full-Time employees includes:

• healthcare insurance,
• up to 26 days of paid time off per calendar year,
• 11 paid holidays,
• sick time,
• 403(b) plan,
• Employee Assistance Program,
• flexible hours.

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