Care Coordinator - Nogales, AZ (Pinal Hispanic Council)

General Summary

In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record.

Job Responsibilities

• Observe members, listen to concerns, and record the observations.
• Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
• Serves as a liaison between the member and the healthcare team.
• Supports agency’s mission, goals, and management decisions.
• Maintains and updates member records, including assessments and treatment plans.
• Develops “individual” service plans that are time specific and action oriented.
• Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
• Participates in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor.
• May be required to transport members in personal or company vehicles.
• Identifies appropriate providers and facilities through the continuum of care and communicates with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
• Works effectively with the member’s support system, and clinical/therapeutic groups.
• Provides services and coordination based on member needs/requests.
• Works collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care.
• Maintains an approved schedule, and acceptable level of attendance.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Performs physical de-escalation techniques as necessary, and to take and pass a physical de-escalation exam.

Qualifications

• Bachelor’s degree in a field related to behavioral health, social work etc. OR Associate’s degree in a field related to behavioral health, social work etc. AND 2-years related experience OR H.S diploma and 4 -years behavioral health related experience
• Regulatory Minimum 18 years of age.
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
• Initial current negative TB test result, if required (Employer provides).