Care Coordinator- Mount Sinai at Home - Full Time Days
About the client
The organization operates within the healthcare sector, focusing on providing home-based patient care. It addresses challenges related to coordinating complex care needs outside traditional clinical settings by integrating interdisciplinary teams and leveraging operational and clinical resources. The organization manages a significant scale of healthcare delivery involving multiple hospitals, outpatient practices, and educational institutions, aiming to improve health outcomes through innovation and comprehensive care services.
About the opportunity
The CARE COORDINATOR is responsible for supporting logistical and administrative activities essential to delivering home-based patient care. This role ensures that patients receive necessary services by coordinating orders, vendor interactions, and communication across clinical teams and patients. The position contributes to maintaining clinical quality and safety standards and supports operational efficiency in ongoing patient care management.
Responsibilities
- Collaborate with interdisciplinary care teams to assess and address patient and family care needs
- Support admission processes and ongoing census operations for home-based care
- Provide administrative support including vendor liaison, equipment coordination, appointment scheduling, and discharge confirmation
- Communicate care plans and assessments to frontline teams
- Participate in daily or weekly team meetings
- Meet regularly with leadership to review quality metrics and improve program workflows
- Manage and maintain operational databases with care coordination metrics
- Serve as liaison among physicians, clinical staff, and vendors
- Prioritize tasks, problem-solve, and exercise judgment in complex situations
- Monitor medical orders and respond promptly to clinical team inquiries
- Ensure patient privacy compliance in line with information security policies and HIPAA
- Maintain accurate records of interventions and safety events
- Submit utilization and assignment reports as required
- Maintain attendance and punctuality records
- Perform other assigned duties
Requirements
- Minimum one year healthcare experience; three years preferred
- Experience in care coordination involving patients, families, and clinical staff
- Ability to identify data elements to support quality improvement
- Experience drafting protocols and workflows
- Proficiency with electronic medical records and telephonic coordination
- Ability to measure and communicate program outcomes
- Associate’s or Bachelor’s degree in a health-related field required
- Spanish proficiency preferred
- Experience as a healthcare paraprofessional preferred
- BCLS certification preferred
Pay
The pay range for this role is $25.32 to $37.97 hourly, dependent on experience, education, and operational needs.